Being a proud user of Request Tracker 0.99 I thought it was time to try a modern version. I installed it in a Ubuntu 6.06 LTS with MySQL as the support rdbs. This synthetise two installation procedures ((http:\/\/wiki.bestpractical.com\/view\/UbuntuInstallGuide & http:\/\/brucetimberlake.com\/linux\/rtinstall.html)) around there that were not so focused.<\/p>\n
Installing the packages<\/strong><\/p>\n You may change for 3.6 if you’re using Ubuntu 7.04. Those two commands installed all I needed. However if you think that something is missing you can type it all.<\/p>\n Editing the RT configuration files<\/strong><\/p>\n Go to the RT directory and start updating RT_SiteConfig.pm with the info from your site and\/or system.<\/p>\n Change the defaults as you need along this lines.<\/p>\n Edit RT_Config.pm and RT_SiteModules.pm as you need. Don’t forget that these files must finish with 1;<\/p>\n Update RT lib directory<\/strong><\/p>\n We must now store these customized files along the other RT libs.<\/p>\n Database creation<\/strong><\/p>\n Use the same password you defined in SiteConfig.pm<\/p>\n Apache configuration<\/strong><\/p>\n Just create a new file for a virtual host. Change 10.0.0.1 for your IP address and costumize ServerName and ServerAdmin<\/p>\n Don’t forget to reload the apache server to read the new configuration<\/p>\n We made it!<\/strong><\/p>\n Let’s connect and start creating users, groups, queues and moving tickets away. Point your browser to http:\/\/rt.domaind.tld (the address you’ve defined) and login using user root<\/strong> with password password<\/strong>. Change it right now!<\/p>\n","protected":false},"excerpt":{"rendered":" Being a proud user of Request Tracker 0.99 I thought it was time to try a modern version. I installed it in a Ubuntu 6.06 LTS with MySQL as the support rdbs. This synthetise two installation procedures ((http:\/\/wiki.bestpractical.com\/view\/UbuntuInstallGuide & http:\/\/brucetimberlake.com\/linux\/rtinstall.html))… Continue Reading \r\nsudo apt-get install mysql-server\r\nsudo apt-get install request-tracker3.4<\/pre>\n
sudo apt-get install request-tracker3.4 rt3.4-apache rt3.4-clients apache-doc postfix mysql-client mysql-common libdbd-mysql-perl<\/pre>\n
cd \/etc\/request-tracker3.4\r\nvi RT_SiteConfig.pm<\/pre>\n
\r\nSet($rtname, 'rt.domain.tld);\r\nSet($DatabaseType, 'mysql');\r\n\r\nSet($DatabaseUser , 'rtuser');\r\nSet($DatabasePassword , 'wibble');\r\nSet($DatabaseName , 'rtdb');\r\n\r\nSet($WebBaseURL , "http:\/\/rt.domain.tld");\r\n\r\nSet($DatabaseHost,'localhost');\r\nSet($DatabaseRTHost,'localhost');\r\n<\/pre>\n
\r\nsudo cp RT_Config.pm \/usr\/share\/request-tracker3.4\/lib\/RT\/Config.pm\r\nsudo cp RT_SiteConfig.pm \/usr\/share\/request-tracker3.4\/lib\/RT\/SiteConfig.pm\r\nsudo cp RT_SiteModules.pm \/usr\/share\/request-tracker3.4\/lib\/RT\/SiteModules.pm<\/pre>\n
sudo \/usr\/sbin\/rt-setup-database-3.4 --action init \\\r\n --dba rtuser --prompt-for-dba-password<\/pre>\n
sudo vi \/etc\/apache\/conf.d\/rt.conf<\/pre>\n
\r\nNameVirtualHost 10.0.0.1\r\n<virtualhost 10.0.0.1:80>\r\n ServerName rt.domain.tld\r\n ServerAdmin me@domain.tld\r\n DocumentRoot \/usr\/share\/request-tracker3.4\/html\r\n AddDefaultCharset UTF-8\r\n PerlModule Apache::DBI\r\n ErrorLog \/var\/log\/apache\/rt-error_log\r\n CustomLog \/var\/log\/apache\/rt-access_log common\r\n Include \/etc\/request-tracker3.4\/apache-modperl.conf\r\n <location>\r\n SetHandler perl-script\r\n <\/location>\r\n<\/virtualhost>\r\n<\/pre>\n
sudo \/etc\/init.d\/apache reload<\/pre>\n